What Our Clients Say

The committees, property managers and residents at the buildings we guard are the ones who see the night shift, the shift changeover and the monthly report. Here is what they tell us about having Majestic Security Forces Sdn. Bhd. on the gate.

Condominiums & apartments Gated communities Commercial buildings
01Client Feedback

From the Committees We Guard For

Most of the properties we protect are homes. The people below sit on the management committee, run the building or live behind the gate, and they were asked for their honest view.

Majestic Security Forces Sdn. Bhd. guards on parade with site management
Condominium, Puchong

“We had been through three agencies in four years. Two years on with Majestic, we have stopped shopping around. The guards know our residents by name, the handover at shift change actually happens, and when something goes wrong it is dealt with directly by management, not passed down a call centre. That is all we ever wanted.”

02In Their Words

Managers, Committees & Residents

Feedback from properties across the Klang Valley, on the things that actually decide whether a guarding contract works.

The same guards have been on our gate for over a year, and the supervisor actually turns up instead of just being a name on the proposal. When we raise something at the committee meeting, it is fixed by the next one.

Lim Chee Keong Chairman, JMB · Condominium, Puchong

The monthly report lands in my inbox without me chasing it, attendance, patrols and incidents all in one place. Over Hari Raya, when every agency is short-handed, they had relief guards arranged before I even asked.

Nurul Aina Rahman Property Manager · Condominium, Petaling Jaya

Guarding at our scheme improved a lot once the post orders were rewritten for our actual layout. Early on there were a couple of hiccups on the night shift, but they were sorted quickly and have not come back. Straight people to deal with.

R. Suresh Kumar Treasurer, MC · Gated community, Shah Alam

What I appreciate is that they did not oversell. They did a site walk, told us where we were over-guarded and where we were exposed, and quoted honestly. Residents have noticed the visitor registration is finally being done properly at the lobby.

Tan Mei Ling Building Manager · Serviced apartment, Subang Jaya

After office hours is when most agencies go quiet. With Majestic, someone from management actually answers the phone at 2am, and contractor sign-in is enforced instead of waved through. Our after-hours incidents have dropped noticeably.

Mohd Hafiz Ismail Facilities Manager · Commercial building, Cyberjaya

The guardhouse at our main entrance is the busiest point in the whole scheme in the evenings. The queue finally moves without the register being skipped, and perimeter patrols actually run at the stated times. Residents feel the difference at the boom gate.

Wong Sook Yee Security Committee · Gated community, Kajang
03Check For Yourself

Every Testimonial Comes With a Way to Verify It

A quote on a page proves nothing on its own. Before you appoint us, ask for the things that stand behind these words.

A named reference to ring

We will put you in touch with a management committee currently under contract at a comparable property, once they have agreed to take the call.

A site visit at changeover

Turn up at shift handover and watch it happen, the outgoing guard briefing the incoming one and the occurrence book written up.

The paperwork behind it

Our KDN private agency licence with its dates, the SSM profile and a sample post order and monthly report from a real building.

04Behind the Feedback

How a Complaint Becomes Corrective Action

Good testimonials come from getting the difficult moments right. This is the loop every contract runs on when something is reported.

1 Raised A resident, committee member or property manager reports it through the agreed channel, and it is acknowledged rather than absorbed.
2 Checked The site supervisor establishes what happened on the ground instead of relaying the guard's version of it.
3 Corrected Retraining, a redeployment or a change to the post orders, depending on what the check found.
4 Recorded Complaint and corrective action both appear in the monthly report, so a pattern is visible rather than forgotten.
◆Already a Client

Tell Us How We Are Doing

If you are a Joint Management Body, Management Corporation or managing agent already under contract with Majestic Security Forces Sdn. Bhd., your feedback goes straight to management. Praise is published only with your name and your written permission. A complaint is even more useful, and it gets acted on the same week.

Send Feedback to Management
◆Next Step

Hear It From a Client Before You Decide

Request a preliminary site-security assessment. Send the property name, the posts you need manned and your current arrangement, and you will get a straight view of what the site requires, with a client reference to speak to if you want one.

Request a Site Assessment
Named references on request Site visit before any quotation Direct management escalation